Ritika Pall

I ordered online and pickup was from store and when I went there in my time (when it says you can pick your item) , the sales rep told me it’s sold out and she can’t find it . But why?? And how?? At least am supposed to be informed that my pickup item is not available. I received email from Michael kors at 4:34 pm saying “Hurry and pick your item , its available in store. “ and I was in store at 4:40pm when sales rep informed it’s sold out. I am very disappointed. Though she wasn’t rude but it’s not acceptable. I travelled all the way from oakville specially to pick to square one.