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Really happy with my experience with Heys. I had my carry-on stolen and really had my heart set on getting the same carry-on back. They lovely Heys representative Ashneet gave me a special code for my upcoming birthday so I could purchase the one I wanted with a unique promo code. Super happy with the customer service and I also received my carry-on the same day I ordered it! Quick and wonderful and everyone knows Heys has great quality luggage!