Kristina Ramcharran

This review is for Cineplex Customer Support over the phone. I want to thank Johanna who helped me recently with a concern over some unused tickets, where I missed my showtime due to illness. Johanna was extremely understanding, kind and prompt at providing a resolution. She is a wonderful employee and should be highly regarded for her kind nature and demeanour. What made her help even more valuable was the fact that I had call Cineplex just minutes before, and got through with a representative named Marco, who was rudely blunt, refused to help me with my issue and made up a fake policy that I never heard of. He then told me to go read Cineplex’s mountain of Terms of Use docs and Privacy Policy, which I did, and found no evidence of what he said being factual. Thankfully upon calling back I was matched with the super helpful Johanna who resolved my issue with ease. Cineplex needs to implement more transparency and unified support amongst their customer service team, or simply terminate employees like Marco.

I came to this location to exchange a gift that my fiance had purchased for me just the day before. I went in, gave the purse that was still in a Kate Spade gift box to the associate as well as the gift receipt. I received the bag without any tags, and my fiance said he spotted no tags on it after purchasing it because it was pulled from the back. The sales associate begins speaking in a thick European accent and I couldn’t understand her. She said that I wouldn’t be able to return the bag and accused me of wearing it due to the missing tag. I laughed because the bag was not my style and I’d never wear. And here’s when my experience turned around for the better. Another sales associate named Komalpreet came to the rescue and assured me I could get store credit for the bag. She continued to be patient and helped me pick out a pair of shoes I purchased with the credit. It’s sales associates like Komalpreet that make the experience of shopping so enjoyable and she ensured I left with a smile on my face. As for the other associate, she needs to review some training on company policies and how to be polite. Thank you again Komalpreet!