Angela Abbott

I called and ask if anyone had time for a fill, the women in the last seat in the picture said (with a rude tone) “Not right now but at 10:30” I said “ok thank you” and I headed to the salon. I arrived about 4 minutes later at 10:08 and sat down. A man asked if I had an appointment, I told him no, but I just called and was told 10:30 was available. He didn’t say anything, stood up, walked over and looked at a book; then sat back down. A minute or so later I asked, “is that still ok?” He responded by saying no, they don’t have availability. (Again, he didn’t say anything before I asked). I asked what changed in the 4 minutes since I called. He responded by saying, “Did you tell them you were coming?” Again I said, “I told her ok, thank you and I arrived 4 minutes later so why was there no availability now?” The rude woman (again with a rude tone) said “Well you did not tell me you were coming.” I let her know she was rude on the phone and I had responded with “ok, thank you and arrived 4 minutes later” she raised her voice and said, “I was not rude” I let her know that the tone in which she was speaking to me in that moment was rude and that is how she sounded on the phone. As I turned around to leave another man said, “just leave.” I turned back around and said obviously I am. Disgusting people, with an even more disgusting attitude. I’m a disabled veteran so it’s not the easiest to get out, then to arrive there just to be treated poorly is disheartening. I hope these people learn customer service and treat others better than I was treated.