Local Guides World
Pang Zong Vang
1 reviews on 1 places
This year I wanted to gift my sisters one of a kind, high quality ornaments.
I went in on Christmas Eve and bought two ornaments. I watched the associate wrap them up while making small talk and went straight home.
These sat in their John Derian bag on my dining room table, wrapped as they had been given to me, for a week because I was too busy to send them until New Years Day.
I literally unwrapped them just to rewrap them in more tissue, only to find that the more delicate one (a clip on yellow flower) was snapped at its stem.
I couldn't call them New Year's Day because they were closed, so I sent an email via their website and then called them on my lunch break today.
The manager immediately was nasty to me, told me that I was lying and that it has already been 10 days since I bought it so they wouldn't honor an exchange because I was asking for a "replacement" not an "exchange".
I was willing to ignore the uppity nature of the staff while shopping in store, but am no longer going to frequent this based upon how they respond to a client. If I was "lying", how would one ornament be damaged and the other snapped if they were in a single bag?
You can find unique beautiful things at another store more worthy of your money.
Luxury and class and quality should not be synonymous with poor customer service and condescending attitudes.
If you shop here, be aware it comes with an attitude and no returns or exchanges.
I've worked luxury retail for over 10 years. I've never seen any person on my team speak or treat a client like this.
Keep your measly $110 I spent with you. I'm never shopping here again.
UPDATE: Jan 3rd. Changing from once to three stars, because Scott (who answered my panicked email I sent to the general inbox) was so kind and APOLOGIZED before saying anything else. Instead of accusing me of lying, he believed me. His customer service, in dramatic contrast to the manager on duty so answered my phone call, was prompt and amiable.
He kindly issued me a credit to use for a replacement ornament.
I will never shop this store in person again, but may be back to shop online in the future.
Thank you for treating me like an honest customer, instead of a thief or liar.
I went in on Christmas Eve and bought two ornaments. I watched the associate wrap them up while making small talk and went straight home.
These sat in their John Derian bag on my dining room table, wrapped as they had been given to me, for a week because I was too busy to send them until New Years Day.
I literally unwrapped them just to rewrap them in more tissue, only to find that the more delicate one (a clip on yellow flower) was snapped at its stem.
I couldn't call them New Year's Day because they were closed, so I sent an email via their website and then called them on my lunch break today.
The manager immediately was nasty to me, told me that I was lying and that it has already been 10 days since I bought it so they wouldn't honor an exchange because I was asking for a "replacement" not an "exchange".
I was willing to ignore the uppity nature of the staff while shopping in store, but am no longer going to frequent this based upon how they respond to a client. If I was "lying", how would one ornament be damaged and the other snapped if they were in a single bag?
You can find unique beautiful things at another store more worthy of your money.
Luxury and class and quality should not be synonymous with poor customer service and condescending attitudes.
If you shop here, be aware it comes with an attitude and no returns or exchanges.
I've worked luxury retail for over 10 years. I've never seen any person on my team speak or treat a client like this.
Keep your measly $110 I spent with you. I'm never shopping here again.
UPDATE: Jan 3rd. Changing from once to three stars, because Scott (who answered my panicked email I sent to the general inbox) was so kind and APOLOGIZED before saying anything else. Instead of accusing me of lying, he believed me. His customer service, in dramatic contrast to the manager on duty so answered my phone call, was prompt and amiable.
He kindly issued me a credit to use for a replacement ornament.
I will never shop this store in person again, but may be back to shop online in the future.
Thank you for treating me like an honest customer, instead of a thief or liar.