Jennifer Kuo

One of the staffs in this store was very rude and unprofessional. I asked a follow up question about alteration because the description is different from online and what they told me in the store. It says they can do do alteration for previously bought Uniqlo item unless it’s heavily worn online. But the staff in store said once it’s wash, they cannot do it. So I showed the staff the description online. When I showed him the policy I found online on my phone, the staff became rude, raised his voice and said it’s the policy, I cannot do it. The policy is “not” online.

I have been to different Uniqlo stores in New York, Boston, Pennsylvania and in Asia. This is the worst experience I have ever had.