Local Guides World
Joslyn Walker
1 reviews on 1 places
I have been going to this restaurant since 2020 faithfully, I couldn't even begin to count how many times I have dined here with friend and family; countless. Always have the best time & with an amazing meal to match.
This past Tuesday my mother, sister & I dined in like we have done COUNTLESS times. There were about 5 tables in the entire restaurant. I have Never had worse food or slower service. We ordered one app to share, one burger to share as a meal between my sister and I & my mother ordered an app as her meal. As a person who has been working in the restaurant industry for over ten years I know when food has been sitting in the window...my fries tasted like they had been sitting under a hot lamp for at least 10 min. My burger 26 dollar waygu beef burger was room temperature at best which we ate because it took so long to get our order, after asking our server and another runner where it was and when it was coming was told it was being made and then a cold burger came out.
I hate to complain with working in the industry for so long, but I felt like I needed to & when I did the manager made my family and I feel like we were just complaining to complain because we wanted money off. He was loud, and over talking us, & just didnt feel how a manager should care or respond to things. He ended up giving us 10% off, which wasn't the point.
When we begin the conversation with the manager my first statement was to tell him that this one bad dinning experience was not going to stop me from being a avid patron like I already am, but his obvious dismissal, and disregard of our statements will.
Still and always tipping 20%.
Just treat your patrons better, it matters.
This past Tuesday my mother, sister & I dined in like we have done COUNTLESS times. There were about 5 tables in the entire restaurant. I have Never had worse food or slower service. We ordered one app to share, one burger to share as a meal between my sister and I & my mother ordered an app as her meal. As a person who has been working in the restaurant industry for over ten years I know when food has been sitting in the window...my fries tasted like they had been sitting under a hot lamp for at least 10 min. My burger 26 dollar waygu beef burger was room temperature at best which we ate because it took so long to get our order, after asking our server and another runner where it was and when it was coming was told it was being made and then a cold burger came out.
I hate to complain with working in the industry for so long, but I felt like I needed to & when I did the manager made my family and I feel like we were just complaining to complain because we wanted money off. He was loud, and over talking us, & just didnt feel how a manager should care or respond to things. He ended up giving us 10% off, which wasn't the point.
When we begin the conversation with the manager my first statement was to tell him that this one bad dinning experience was not going to stop me from being a avid patron like I already am, but his obvious dismissal, and disregard of our statements will.
Still and always tipping 20%.
Just treat your patrons better, it matters.