Fabrice Jelensperger

My service advisor Paul, wasn't very good. Terrible attention to detail. I had to ask him over and over again the same questions, and it was on email, so you'd think he could refer back to things. When my car was done, he didn't get it washed, didn't have the paperwork ready, didn't close up the electrical panels in the trunk, didn't re-adjust the head-unit and never told me about any service items. I emailed him after that with these concerns.............NEVER got an email reply or a phone call to apologize. World class service?