Local Guides World
Ram Rosenfeld
1 reviews on 1 places
i flu punta cana to Brussels with a stop at Montego bay. it was terrible and i don't recommend to fly TUI.
here i wrote some reasons:
1. The flight departured late by 2 long hours (from punta cana)
2. the flight departured from the wrong gate!! it was announced and was written gate 2, that actually flu to the same destination -Brussels, at the same time! just by another airline... The actual gate was gate 3, despite the other information on the departure information board. very confusing!!!!
3. the waiting time was terrible at a very noisy gate (with non stop shouting/calls/ announcements and without information why the flight was delayed, and for how long.
4. no food /water supplied during the delay.
during the flight:
5. first leg no food no water on board (remember, 2 long hours delay).
6. at the transit we spent additional 2 hours of torturing- getting off the airplane for additional security check. totally unacceptable since we already did security check before departure at punta cana. (it wasn't good enough security check at punta cana?)
7. during this transit no food no water supplied.
8. after re-boarding one passenger lost his consciousness, and we all were close to it too.
shame you TUI for bringing your customers to this point. we will remember it.
here i wrote some reasons:
1. The flight departured late by 2 long hours (from punta cana)
2. the flight departured from the wrong gate!! it was announced and was written gate 2, that actually flu to the same destination -Brussels, at the same time! just by another airline... The actual gate was gate 3, despite the other information on the departure information board. very confusing!!!!
3. the waiting time was terrible at a very noisy gate (with non stop shouting/calls/ announcements and without information why the flight was delayed, and for how long.
4. no food /water supplied during the delay.
during the flight:
5. first leg no food no water on board (remember, 2 long hours delay).
6. at the transit we spent additional 2 hours of torturing- getting off the airplane for additional security check. totally unacceptable since we already did security check before departure at punta cana. (it wasn't good enough security check at punta cana?)
7. during this transit no food no water supplied.
8. after re-boarding one passenger lost his consciousness, and we all were close to it too.
shame you TUI for bringing your customers to this point. we will remember it.