Kashif Choudhry

This review is for the staff and customer service, I am giving two stars because the store is stocked well. however, it is poorly run. The customer service is poor, the employees never pay any attention to customers, if a customer asks for help, you receive a flat and uninterested response or they just ignore you. I went in to buy a new refrigerator, was in the store for 45 plus minutes, asked an employee multiple times for assistance, but got ignored. Finally fed up, I left and went to P.C Richards in Rockville center. They greeted me, an employee was available to answer all my questions and I made a purchase of $2,100. This could have been an easy sale for the Best Buy store. But lack of customer service led to going to a different business for purchase.

I recommend you only go to this store if you need some small merchandise, don’t make any major purchases of appliances because the service is not good.