Bob Ahern

I had a flight out of Heathrow yesterday and British Airway was a mess with the way they handled the flight. At check in (3 hours before the flight) the flight BA0181 was not listed on the departures and the person at the counter said it would be added in 30 minutes. They told us the airport floor and section to wait in and we sat there looking at the departure screens for over 2 hours with no idea when or where we were going. Then 30 minutes before the scheduled flight departure it pop up on the screen with a gate number far from where they told us to be (we needed to change floors and take a train) with the status "get to the gate". We got to the gate, boarded and they closed the door and we sat there for over 2 hours, just so they could say they were "on time departing". The copilot was landing the plane in Newark Liberty airport and missed the runway so we had to circle the airport and try the landing a second time (another 30 plus minutes). We then sat on the tarmac again for another hour before exiting the plane. I used to love flying British Airways but I would fly a discount airline before them again.