Sean Owens

Wasted an hour trying to get the contact email for a hotel from one of their reps. The individual I was dealing with either didn't care to read my messages or was so incompetent that it didn't matter whether she did. I eventually had to circumvent the rep and call the hotel to get the proper information. I give 2 stars only because the rep followed up with the proper information 20 minutes after I had already given up hope for their sake. Honestly felt like I was watch Adam Sandler's answer during the climax of Billy Madison, and certainly felt dumber following the interaction.