Phil Claussen

If I could give zero stars I would. My wife used to work for and manage a Hand and Stone. So she is familiar with their policies so when something come up and we weren’t able to make our appointment my wife called trying to cancel our appointments 23 hrs before hand. Proceeded to tell my wife there would be a charge on our card because it was after 24 hr notice. First of all, confirmation calls were done the day prior to the appointments but this location is saying its done three days prior! That is one of the stupidest business policies, do doctors call three days before appointments to make sure you’re coming? No! Besides that, my wife and I NEVER received the confirmation call. The manager (Christine) then proceeded to tell my wife she is WRONG. Customer is always right? Did absolutely nothing to try and calm my wife down and keep her as a customer, the manager just HUNG UP ON HER TWICE!! I WILL NEVER BE GOING TO THIS LOCATION AND I WILL MAKE SURE TO TELL EVERYONE THE SAME. Don’t care if I have to stand outside the doors, DO NOT go to this location if you want a relaxing massage/facial. You’ll leave there feeling worse than when you came in.