Force Fest Jax

Per the recommendation of a staff member here, we purchased a cord for my son’s new graphics card. It was the only cord the store had in stock and the store associate assured us it would fit. The pin configuration wasn’t the correct one, so the cord wouldn’t work for us. Since it was their only option, we bought the correct cord on Amazon. Fast forward 44 days, I just attempted to return the packaged cord with the receipt. They wouldn’t refund the purchase ($22 and change I believe), nor would they offer store credit. No flexibility and no discussion, just a “no.” As it’s unusable to me, I gave it to the cashier to trash. Let’s see if they end up selling it as an “open item.”

Do your tech shopping online or at another Best Buy location, as this store isn’t concerned with leaving customers with a great experience.

- “Former” long-time location customer and Best Buy Credit Cardholder who typically puts ALL of my big purchases on it. 🤷🏼‍♂️