Kirsty Harper

The one star I can give is purely attributed to the location which is excellent and very central. Unfortunately the hosts are not. They are rude, unhelpful and show a concerning lack of any sort of customer service or people skills. Upon arrival despite informing the hosts of when we would arrive we had to wait outside the apartment for over half an hour as there is no reception. Following this when inquiring about any recommendations for food or drink we were told “to try just eat or zomato” and made to feel we were in some way inconveniencing the host by asking any sort of question. The 3rd problem was the lack of hot water which was not resolved until the Friday; three days after arrival with no apology offered or any sort of resolution for the lack of washing facilities which meant we had to resort to boiling a kettle in order to shower. An apology was only made after stating to the host that no sort of apology had been made for the inconvenience. The final issue was the lack of adequate curtains which had little to no impact on blocking light out and either fell of or would not close which meant there was a daily struggle to close and open said curtains. Again when this was brought to the attention of the hosts no apology was made. These were the main issues to note however others such as poor lighting up the stairs to the apartment ie the light would only occasionally go on which presents a danger of tripping and the bizarre half duvet and singular pillow on one side of each bed. Overall Prague is a beautiful city and one I would be eager to return to but I would not return to these apartments unless there was a serious review of management.