Evershed Mattingly

Do not waste your time or money at this location I have rented from Avis in multiple different countries around the world, they always exceeded expectations. However this location engages in very suspicious employee behavior We made a reservation in person today with a female Avis employee who quoted us at $560 USD for a truck rental for 4 days, way above market rate but I wanted to believe they were being honest. She told us our contract was opened, and we could return at 8pm that night to pick up. We didn’t receive a confirmation of any sort, but otherwise had no reason to suspect foul play. We spent about 45 minutes completing the first reservation. When we arrived back this evening at 8pm as discussed, the evening employee had no record of our reservation, and started a new reservation. We took photos again, provided personal information again, and spent another 45 minutes rebooking. After taking our information, they claimed their computers went down, and proceeded to fill out a paper form again with our information, now stating a new increased price of $780 USD. They refused to honor the original price that was given to us. This was a huge waste of time that resulted in a scam. I’m so disappointed as we’ve otherwise had a wonderful time in Mexico City, but this ordeal with Avis left a horrible impression. Do not trust these employees or business owners, they are by up to no good. You can save A LOT of money and time by renting from another location.