Marissa Stubbert

Stayed here for 1 night on a Saturday. Requested a room 24 hours in advanced and let them know when I would be arriving. Room was not ready and ended up getting downgraded about 11 floors. I picked my room specifically for the higher floor. I had dealt with Bali at the front desk, and she was very rude. I use my Hilton Honours quite frequently, last time being a few weeks ago with absolutely no issues, and no issues anywhere I’ve been but she told me “things have changed.” Since when? 2 weeks ago!? I would never try to bash a customer service employee, but she was everything you don’t look for when dealing with customer service. She honestly ruined the entire experience for us, and for that the 2 stars were given.

Customer service aside, the hotel was nice… in a good location - walking distance to everything we needed, and all other staff was extremely friendly. Room was relatively clean.