Andrew Sun

No joke - this is hands down the worst retail experience I’ve had in years. The store is situated in prime retail area (one of the highest traffic section of SoHo), yet the store staff (came across four of them) act like they don’t care and don’t want to be there when you ask for assistance for product info, sizes to try, etc. We wanted to get a pair of tennis shoes and some tennis apparel as we are getting into tennis, but the staff refuse to answer any questions and just tell us to look at the shoes ourselves. Mind you, the entire store has less than 5 people when we came in (5:15 pm on Sunday) and there’s as more staff than customers. The employees were just wandering around and chatting but started acting busy when you ask for help. What’s the point of coming to a brick-and-mortar store when you can’t get any info/assistance? After begging for help and finally trying on a pair of shoes, we decided to leave the store since we’d rather take our shopping elsewhere or online. We asked for sizes for three other styles and none had sizes - so again, what’s the point of a physical store if you can’t even try out the products (we’re regular sizes too - women 8 and men 9). The only pro is the store is roomy and nicely decorated - but no substance in terms of customer service or product availability. IMO the staff of the entire store needs some serious training; I’ve received better assistance from dollar stores and Walmart.