Local Guides World
Bianca Bella
1 reviews on 1 places
I really am beyond disappointed with this location. This has got to be my third time visiting. I really tried to give this place a chance each time thinking it was probably not the right time to buy cookies since it was later in the evening and not much foot traffic the first and second times. That time my cookies were cold to a little warm and seemed like they were sitting in for a while.
Now this third time on Saturday December 19, I was outdoor dining and decided for dessert in this location. As I proceeded to walk inside I had to stop abruptly because of the amount of people not social distancing in this tiny space. They obviously were not controlling the amount of people for their cube sized store and their was a man sitting down eating his cookies in the store. I thought indoor dining and sitting were banned for now? Well thats not even my biggest complaint yet, in comes a young male employee with his mask covering only his chin and walks with a box from behind the register area to where the customers are to get napkins and proceeds to go back. At this point I thought he must of forgotten to put his mask up but then another employee baking in the back also was using a mask as a chin guard meaning not the nose or mouth covered. I was just livid at this point and wanted to leave asap, I ordered my cookies and walked disappointed to my car.
Now this is where I decided to write my review once and for all. Not only do the employees have a disregard to a global pandemic and have no respect to themselves and customers...The cookies were cold and tasted like they were sitting in for awhile. Remember I opened the box as soon as I got in my car! This is not the amazing experience that 125st location gives me with their soft warm cookies melt in your mouth taste! This is just all together one too many times this second ave location gives me a sour taste in my mouth! After giving this place three chances since I live close by to it, I convinced myself that this is all about customer service and the employees at this specific location that are not representing this amazing cookie brand! Please please please retrain your staff at this location so they can live up to at least satisfactory standards. We also should respect one another and wear mask especially at your place of employment! I attached a receipt with time and server but the young lady was wearing her mask it was the other two employees that weren't around her. My server just failed to give the fresh warm cookies like expected!!
Now this third time on Saturday December 19, I was outdoor dining and decided for dessert in this location. As I proceeded to walk inside I had to stop abruptly because of the amount of people not social distancing in this tiny space. They obviously were not controlling the amount of people for their cube sized store and their was a man sitting down eating his cookies in the store. I thought indoor dining and sitting were banned for now? Well thats not even my biggest complaint yet, in comes a young male employee with his mask covering only his chin and walks with a box from behind the register area to where the customers are to get napkins and proceeds to go back. At this point I thought he must of forgotten to put his mask up but then another employee baking in the back also was using a mask as a chin guard meaning not the nose or mouth covered. I was just livid at this point and wanted to leave asap, I ordered my cookies and walked disappointed to my car.
Now this is where I decided to write my review once and for all. Not only do the employees have a disregard to a global pandemic and have no respect to themselves and customers...The cookies were cold and tasted like they were sitting in for awhile. Remember I opened the box as soon as I got in my car! This is not the amazing experience that 125st location gives me with their soft warm cookies melt in your mouth taste! This is just all together one too many times this second ave location gives me a sour taste in my mouth! After giving this place three chances since I live close by to it, I convinced myself that this is all about customer service and the employees at this specific location that are not representing this amazing cookie brand! Please please please retrain your staff at this location so they can live up to at least satisfactory standards. We also should respect one another and wear mask especially at your place of employment! I attached a receipt with time and server but the young lady was wearing her mask it was the other two employees that weren't around her. My server just failed to give the fresh warm cookies like expected!!