Shonda Fince

First, let me say, I've dined in at this restaurant and had mostly good experiences. Tonight, we decided to do a take out order. The woman who took my order was clearly not having a good day. I asked for the Chicken Parm Pizza Style and asked if it could be prepared with all Alfredo sauce. She said yes, and I told her that's how I wanted it. We also ordered two slices of cheesecake. After a while, I decided to go back to the register and confirm she changed the sauce on the order because it's not reflected on the receipt. She assures me it's correct in the system.
Eventually, I get called to pick up my order. Initially, she gave me someone named "Michelle's " food. When I got the bag with my name on it, I only confirmed that there was a tray with food and the two slices. I should have checked it while in the restaurant because It did have red sauce. When I tried calling, I asked for a manager, and they hung up. I called right back twice, and they didn't want to answer. They did answer one of the times, and they said I reached Cohoes. The last call, I tell them I had a problem with my order. Why did the person say "I'm trying to locate a manager". Which tells me, you have caller ID and was trying not to deal with me. This was confirmed when i was placed on hold then hung up on.
Although my family enjoyed the food, I don't appreciate being played with.
I included a screenshot of the calls I made.

I haven't been in here for years! There have a decent selection of items for the home and they were helpful. I intend to go back. I saw a clothing section but I didn't look there.