Local Guides World
The Sutters
1 reviews on 1 places
4-stars, overall the experience is great. The setback is due to a couple reasons that I will get to later in this review.
First, the facility is definitely kept clean, and is well staffed. The staff is friendly and knowledgable. From entry to exit the staff are attentive. All the equipment was working and in good condition.
The setbacks are due to a few factors. The parking lot is typically congested and finding a close parking spot can be challenging. The headcount on Saturday was really high, but it was a rainy day, too. That could be why it was so busy. When my oldest and middle child went to do the climbing course I asked to enter the arena so that I can help them and get photos. The young man told me I couldn't enter the arena since I didn't have their sox on. I looked at the staff in the arena and they were both wearing standard shoes. I said "Well, you're wearing shoes though, and I'm not climbing. I'm just going to help my kids and take photos." The young man chuckled and said "The last time I let someone in here with shoes on I got in trouble." So, there is an apparent gap with his understand or in the managements ability to consider abstract thought. The principle of the sox makes sense for those partaking in the activities, but for strictly spectating your kids. The same principle that applies to staff footwear should be allowed by parents. The food wasn't too great. The pretzles were cool, which I found odd. The nacho dip and chips weren't great either. The kids loved the pizza though. Additionally, this Urbanair does not have laser tag or video games. Not a big deal, but my oldest had his heart set on laser tag.
The location is really great. It is very close to a lot of different restaurants, and a couple of malls. The buffet that is in the same strip as this Urbanair location is amazing.
Again, 4-stars and overall I am please. We purchased the membership and it is beyond worth it due to all the benefits. We got the Platinum tier. It is only $16.99 a month. It comes with all rides and activities. It is unlimited entry into the facility. It comes with 1 free slice of pizza & 1 free snack and that's per visit which I find remarkable. If you plan to attend an Urbanair more than 1x a year. You should get this membership, because it pays for itself. Any guests you bring can purchase a day pass for half price, because of you being a member.
First, the facility is definitely kept clean, and is well staffed. The staff is friendly and knowledgable. From entry to exit the staff are attentive. All the equipment was working and in good condition.
The setbacks are due to a few factors. The parking lot is typically congested and finding a close parking spot can be challenging. The headcount on Saturday was really high, but it was a rainy day, too. That could be why it was so busy. When my oldest and middle child went to do the climbing course I asked to enter the arena so that I can help them and get photos. The young man told me I couldn't enter the arena since I didn't have their sox on. I looked at the staff in the arena and they were both wearing standard shoes. I said "Well, you're wearing shoes though, and I'm not climbing. I'm just going to help my kids and take photos." The young man chuckled and said "The last time I let someone in here with shoes on I got in trouble." So, there is an apparent gap with his understand or in the managements ability to consider abstract thought. The principle of the sox makes sense for those partaking in the activities, but for strictly spectating your kids. The same principle that applies to staff footwear should be allowed by parents. The food wasn't too great. The pretzles were cool, which I found odd. The nacho dip and chips weren't great either. The kids loved the pizza though. Additionally, this Urbanair does not have laser tag or video games. Not a big deal, but my oldest had his heart set on laser tag.
The location is really great. It is very close to a lot of different restaurants, and a couple of malls. The buffet that is in the same strip as this Urbanair location is amazing.
Again, 4-stars and overall I am please. We purchased the membership and it is beyond worth it due to all the benefits. We got the Platinum tier. It is only $16.99 a month. It comes with all rides and activities. It is unlimited entry into the facility. It comes with 1 free slice of pizza & 1 free snack and that's per visit which I find remarkable. If you plan to attend an Urbanair more than 1x a year. You should get this membership, because it pays for itself. Any guests you bring can purchase a day pass for half price, because of you being a member.