Christina Compton

My son is finally willing to get help. I was given their # to call and ask if a bed was available but no answer yesterday and left a voice mail. No call back so I called today and a lady answered. I was asking if they had a bed but she said that my son needed to call. I got him to call (which he doesn't like to do, he has social phobia) and he has been manic and was talking so fast she couldn't understand him when he said (multiple times) "I am wanting help, is a bed available? So I got on the phone and told her "I spoke to you earlier. I'm his Mom and he is saying 'I am wanting help, are there any beds available?' I am giving him back the phone now." She said, "Ma'am then I already told you that we can only talk to him!" That really irritated me and I've been stewing in anger since it happened. It wasn't what she said (I understand that there are rules) but how she said it, very cold and uncaring. Then asked about his insurance and we're trying to him set up with insurance and she said to call back when he has insurance.

Now, I wasn't expecting to get 5-Star customer service but the addicts AND their families are going through a lot and may even be at the end of their rope and barely hanging on. That rude, cold and callous attitude is VERY discouraging.

I am not one to confront people, I'm very shy myself but I seriously considered calling back and giving her an earful but I didn't. Have the day you deserve!