Local Guides World
Bruce Davis
1 reviews on 1 places
I have just walked out of this clinic after sitting and waiting for over an hour and a half for my appointment. My scheduled appointment was for 11am and I walked out at 12:30. This is the worst clinic on the North Shore and I only go there out of desperation and the fact that my family Doctor practices there.
My appointment was with the Dr on duty not my family DR but when I made the appointment the guy on the phone neglected to inform me that I would have to sit and wait (even though I had an appointment) while the DR saw his own patients!!!
Whilst I was sitting there other people who had also been waiting for a very long time went up to the desk and questioned why the wait was so long. they were not given any answers and more or less told that it was not the job of the staff to inform patients as to the wait time.
Well eventually I was the last one sitting in the waiting room but I knew that there were patients sitting in the examining rooms still waiting to see the DR.
I went up to the front desk waited while the woman who was on the phone finished her conversation and then asked her if she could please tell me how much longer it would be as I needed to be somewhere by 1 o"clock. She looked at her desk told me i would be the next patient in so I went and sat down. She came over to me and started to speak to me in a very loud voice to "never do that again, speak to her while she was on the phone with a patient." I replied i did not speak to her whilst she was on the phone she was off and had finished her conversation. She continued to berate me and was speaking rudely and in a very loud tone. I am not an ignorant person I am not a rude person I know better than to interrupt a conversation with Someone speaking on the phone. I had had enough i was angry to have wasted my morning sitting in a clinic only to be faced with a very rude and nasty exchange with this woman.
I got up and left, even though I needed a prescription refilled and I have an infected toe that looks like it is ready to fall off.
I have been going to that clinic for years and the staff seem to get worse and worse as the years go by. I would not have tolerated it for this long but I love my family DR and she has looked after my children and my husband and me for almost 30 years.
I did not deserve that woman's tirade and have never been spoken to by anyone in a professional setting like that. It was totally uncalled for and she lied outright about our interaction.
I will not be setting foot across that threshold again unless this woman issues a much needed apology.
IMO I would say that this clinic has the worst reputation on the North Shore and if it were not for convenience sake people would go elsewhere.
My appointment was with the Dr on duty not my family DR but when I made the appointment the guy on the phone neglected to inform me that I would have to sit and wait (even though I had an appointment) while the DR saw his own patients!!!
Whilst I was sitting there other people who had also been waiting for a very long time went up to the desk and questioned why the wait was so long. they were not given any answers and more or less told that it was not the job of the staff to inform patients as to the wait time.
Well eventually I was the last one sitting in the waiting room but I knew that there were patients sitting in the examining rooms still waiting to see the DR.
I went up to the front desk waited while the woman who was on the phone finished her conversation and then asked her if she could please tell me how much longer it would be as I needed to be somewhere by 1 o"clock. She looked at her desk told me i would be the next patient in so I went and sat down. She came over to me and started to speak to me in a very loud voice to "never do that again, speak to her while she was on the phone with a patient." I replied i did not speak to her whilst she was on the phone she was off and had finished her conversation. She continued to berate me and was speaking rudely and in a very loud tone. I am not an ignorant person I am not a rude person I know better than to interrupt a conversation with Someone speaking on the phone. I had had enough i was angry to have wasted my morning sitting in a clinic only to be faced with a very rude and nasty exchange with this woman.
I got up and left, even though I needed a prescription refilled and I have an infected toe that looks like it is ready to fall off.
I have been going to that clinic for years and the staff seem to get worse and worse as the years go by. I would not have tolerated it for this long but I love my family DR and she has looked after my children and my husband and me for almost 30 years.
I did not deserve that woman's tirade and have never been spoken to by anyone in a professional setting like that. It was totally uncalled for and she lied outright about our interaction.
I will not be setting foot across that threshold again unless this woman issues a much needed apology.
IMO I would say that this clinic has the worst reputation on the North Shore and if it were not for convenience sake people would go elsewhere.