Avnie Vaughan

Super unprofessional. Ordered an item online because it said they have multiple in stock and that it would be ready in 20 minutes. Arrived to pick up the item in 45 minutes and waited over 5 minutes at the order pickup section until someone asked did I need help. I was then directed to the other pickup order section where people’s online orders were laying on an open shelf for anyone to grab and run out with, which didn’t have my order either. After I physically went and looked around the store for my item I was then told by an older man that the item I came to pickup is no longer in stock. The man asked when I ordered the item. I told him the site for this store says it would be ready in 20 minutes and that they have multiple in stock. He then nonchalantly said well I can’t go by the message that my item would’ve been ready in 20 minutes (even tho this is what it says on their website) and that their inventory was off. I just left at that point. Super careless and nonchalant. Terrible customer service. I definitely understand why most of these stores are going out of business. If you can’t even keep up with your inventory it’s a problem.

Update: They’ve now cancelled my order and updated the website to say it’s out stock. I guess they find out what’s in and out of stock by customers wasting their time coming up there to pick orders up.