Local Guides World
신시아
1 reviews on 1 places
I really don't like this place.
Miscommunication between staffs were awful.
At first day of lesson, we were 2 minutes late due to horrible traffic jam to get there(We were caught in the car for 30 min). And suddenly encountered ridiculous Mobile Health Check Request. To do that, My kid lost 11 minutes more. They never let my daughter came in first. Lesson time is only 30 minutes, we could attend only for 17 minutes.
We go Delbrook Recreation Center, West Vancouver Community Center, Harry Jeromme Recreation Center, but any of them has no such thing like Mobile Health Check Request which has to be done every time we go. And when I said I've never heard this process when I enrolled, an old lady said they have sent an email just a day before that day with grumpy voice, so I checked my email account and even spam folder but there was no such an email. And one staff told us to go to changing room 8, and another staff told us to go to changing room 5. They were really confused themselves.
The second day we went, when I wanted to come in again to pick up my kid, a young woman said I could wait at the side gate instead of letting me in. Of course my kid didn't know where to go, so she was searching for me everywhere with her skates on. I wondered, every other parents came out of there with there kids, why did she ask me to wait at the side door?only to me?
On the third day, I waited my daughter at the side gate like she said a week ago, this time I told my daughter where to meet me. But she was scolded by an old woman like, 'Where's your mom?Did you come in to the arena with your skates on?You can't go outside with your skates on'. I told the woman, a young woman told me to wait here, but she said that's because I was in the wrong line,so she could have thought my kid is in the other class. No! That's was not my fault! I was in the right line which is for North Van Rec Center! They could make mistakes, but they never admit it.
On fourth day when it's time for pickup, a man said I could wait in the hallway because it was still 4 minutes left. So I was in the hallway, he even followed me and made sure I was in the right place, but right after then a woman came to me talking, 'You can't be here. You should be in the changing room' I told her a man told me to wait in the hallway, but she repeated the same thing.
And today, I saw a family was waiting in the hallway, but no staff told them they couldn't be there. What????
I don't know gathering in a small changing room is better than waiting in the hallway.
Everybody here says different thing whenever I go there.
I would never let my daughter take lesson which takes place at this place.
Miscommunication between staffs were awful.
At first day of lesson, we were 2 minutes late due to horrible traffic jam to get there(We were caught in the car for 30 min). And suddenly encountered ridiculous Mobile Health Check Request. To do that, My kid lost 11 minutes more. They never let my daughter came in first. Lesson time is only 30 minutes, we could attend only for 17 minutes.
We go Delbrook Recreation Center, West Vancouver Community Center, Harry Jeromme Recreation Center, but any of them has no such thing like Mobile Health Check Request which has to be done every time we go. And when I said I've never heard this process when I enrolled, an old lady said they have sent an email just a day before that day with grumpy voice, so I checked my email account and even spam folder but there was no such an email. And one staff told us to go to changing room 8, and another staff told us to go to changing room 5. They were really confused themselves.
The second day we went, when I wanted to come in again to pick up my kid, a young woman said I could wait at the side gate instead of letting me in. Of course my kid didn't know where to go, so she was searching for me everywhere with her skates on. I wondered, every other parents came out of there with there kids, why did she ask me to wait at the side door?only to me?
On the third day, I waited my daughter at the side gate like she said a week ago, this time I told my daughter where to meet me. But she was scolded by an old woman like, 'Where's your mom?Did you come in to the arena with your skates on?You can't go outside with your skates on'. I told the woman, a young woman told me to wait here, but she said that's because I was in the wrong line,so she could have thought my kid is in the other class. No! That's was not my fault! I was in the right line which is for North Van Rec Center! They could make mistakes, but they never admit it.
On fourth day when it's time for pickup, a man said I could wait in the hallway because it was still 4 minutes left. So I was in the hallway, he even followed me and made sure I was in the right place, but right after then a woman came to me talking, 'You can't be here. You should be in the changing room' I told her a man told me to wait in the hallway, but she repeated the same thing.
And today, I saw a family was waiting in the hallway, but no staff told them they couldn't be there. What????
I don't know gathering in a small changing room is better than waiting in the hallway.
Everybody here says different thing whenever I go there.
I would never let my daughter take lesson which takes place at this place.