Wylie Wade

I am changing my rating tonight. We went to this store tonight to get ice cream, after we were waiting in line a few minutes they announced the computer was rebooting and it would be 10 minutes. After waiting another 10 or 15 minutes they announced they're closing the store and we have to leave. Now, this was a great opportunity for them to provide good customer service for all the people that had been standing around awaiting and taken the loss of 10 or $20 and given everyone that had been waiting at least a small ice cream. This would have created an opportunity for all of us to go hey last time they had problems but they still gave me ice cream I'm going to support them. They had problems but they still gave me ice cream I'm going to support them. Instead they tell everybody to leave, sending all of us to their competitors and giving them the business. Next time we are more likely to go to their competitors then back to Cold Stone. Sometimes it's better to give away 10 ice cream cones and create that loyalty and thankfulness that it is to kick everybody out after we have been waiting for so long. This is just a lesson in good public relations and how upsetting your customers can cost you a lot more down the road than taking a little hit right now.

Gotta love Oreo Cream ice cream, it would get 5 stars if they took the Oreo cookie pieces out of it. It's Oreo cream not Oreo cookie.