Nancy Agua

I visited Amer Services in Rigga today, and experienced a very bad treatment from a lady in the visa renewal counter. I have all my requirements ready in soft copy for my self as the sponsor and for my daughter whose visa i supposed to apply for renewal. Biometric/finger print of my daughters done as well last May 21, 2024. So everything is ready. However, when my number is called and so i approached the counter, the lady did not talk to me just staring at her computer and I checked the time it's 7:30pmmI know that by 8 their office will be close so I told her i want to renew the visa of my daughter and asked her what documents she needs from me. The she started telling my visa copy to send her by WhatsApp, then after 3 minutes of staring at her computer she again said she needs visa copy of my daughter then stared at her computer again for few minutes. So i told her could you please tell me all the required documents so I can send them to her. At that moment she stared shouting and told me if i have questions i should ask the receptionist.