Local Guides World
Bernard McDermott
1 reviews on 1 places
One can only feel mislead and deliberately duped when purchasing a Swamp boat tour here.
Firstly, this is not a tourist information office, its tour sales shop.
I had what only could be described a disingenuous and unprofessional interaction here
This Tour booking company took a booking deposit for 16 people when there were only 12 taking part. Unfortunately, this only came to light after our Swamp boat tour. When questioned the company refused to return $120.
Their staff’s justification was "it only an extra $10 per person".
When challenged with the company’s management. They insisted we requested a 16seater boat.....
bizarre! because the actual boat we took the tour on could only accommodate 12 people maximum.
Strongly recommend booking activity directly with vendor.
Firstly, this is not a tourist information office, its tour sales shop.
I had what only could be described a disingenuous and unprofessional interaction here
This Tour booking company took a booking deposit for 16 people when there were only 12 taking part. Unfortunately, this only came to light after our Swamp boat tour. When questioned the company refused to return $120.
Their staff’s justification was "it only an extra $10 per person".
When challenged with the company’s management. They insisted we requested a 16seater boat.....
bizarre! because the actual boat we took the tour on could only accommodate 12 people maximum.
Strongly recommend booking activity directly with vendor.