Michael Cobb

Maybe not an exaggeration to say that this was the worst sandwich I've ever had and definately the worst customer service experience in a long long while. I worked in food service for 10 years and I'm pretty empathetic as far as mistakes go. The employees had no idea what the menu is or what is included on any sandwich. Every order is treated as a build your own. However, employees argue with you over what you want; insisting they just put anything on your sandwich. The employees argue with each other over how to make a sub. The entire process is painfully long and I wish I could have just made it myself. They have no idea how to wrap the sandwich and I watched with horror as they smashed a gloomy mess of condiments in a way that lubricated the entire exterior of the sub. Seriously. There was more stuff outside the bread than inside. It took forever to pay as the cashier kept insisting on knowing every ingredient and then questioning the accuracy and checking with someone else who made it. Again, more arguing. They over charged my wife for a turkey avocado wrap after telling her there was no avocado and refusing to let her add any other toppings. I graciously let her shape some mashed blobs of topping off of the exterior of my sub. But $14 for a 6 inch wrap with 4 slices of turkey and 2 slices of cheese is absurd. After finally ringing up the order it had a 15% tip selected. Unless you manually deselect this it will charge you. Fortunately I caught it. I can't imagine how many disgruntled customers were over charged for poor food and a terrible experience only to then be tricked into tipping while frantically trying to get away. For the record, we ordered basic sandwiches and did not get excessive amount of ingredients. Because it's an airport I'm sure they can get away with this and don't really care about customer reviews. If you find yourself near the H gates, just do yourself a favor and get a sandwich from a vending machine.