Alexa Saskosky

My grandparents have been flying with Amik for months now and have never had issues. They have a little 14 year old toy poodle who was recused from a puppy mill over 12 years ago. He’s deaf, weighs about 6 pounds, and relies on my nana as his support. He also has a broken leg that never healed properly. We've noticed that when my grandmother travels with my grandfather there has never been a problem with Max flying in his bag attached to my grandmother. However, since she's been flying by herself, she has had issues with Barbra or Pat telling her Max would need to be kenneled. Max is bound to get injured in one of those kennels due to him not being able to properly stabilize himself, especially during turbulence. The safest way for Max to travel is in his dog bag, and we are able to get that in writing from our local vet. Today before her flight they told her that he would need to be put in a kennel yet again.. After I complained that Max has flown with my nana by her side every single time, and that he can get seriously injured flying in a kennel they finally allowed him to board in his bag but, Barbra thought it necessary to add a kennel fee, even though Max wasn’t going to be in a kennel and they’ve never charged for this “kennel fee” before. I asked for past invoices for proof and Barbra refused. My grandmother would have happily paid for his weight but adding a kennel fee that has never been added before is money gouging. Putting a 6 pound 14 year old dog who isn’t stable and can potentially be injured in a kennel is inhumane. Adding fees that have never been added before because Barbra the receptionist is upset is poor business. Please explain to me why you run your business this way?