Mickie Armstrong

First time at this clinic. Not at all as bad as some of the reviews I've read. Staff were very busy, professional and to-the-point in order to get through the dozens of people waiting, but that's not the same as rude (per a review I read). In fact, they were quite friendly once you had them one-on-one.

Yes there was a wait, but it wasn't too bad. I expect to wait at a walk-in clinic. Honestly, who doesn't?! So I wasn't at all surprised and it only took 1.5 hours to be seen. Once in the doc was friendly and efficient.

I noticed someone online complained about calling to see what the wait time was. That changed so rapidly during the time I was there, what they told you may have been accurate before they got a flood of people through the door. Waiting room was fairly empty when I got there and then 8-10 people after me in a short period of time. Doubt they were able to take a five minute breather!

The only constructive feedback I would give them is not to tell every patient that it is a 30 min wait. I'd be telling people a bit longer than it might be to err on the side of caution and set realistic expectations.

All that said, we have a shortage of healthcare workers right now. I certainly hope people can be more patient and understanding to our healthcare professionals trying to do the best they can for our health and wellbeing.

Grateful to have been seen today. Thank you!