Karalee Smith

Visited this location after work because it was closest to me. When walked in, I was not greeted other than seeing a head pop up from under the counter. As I walked up to the cash wrap the associate was sitting down and had his vape to his mouth. I proceeded to explain I’d like to make an exchange because of the taste. He then tried to start the return process but didn’t remember how. He called his store manager Matthew and he had to come back to the store to show him how to do so. At that point I just did a return. Going forward, I’d hope GNC uses the tools and resources given to hire people who genuinely want to work as well as train up to customer service expectations.