Local Guides World
P K
1 reviews on 1 places
I attended a wedding at this establishment this past Saturday night, and I can't express how utterly disgusted I am with the service we received.
The bar managers behaviour was beyond reprehensible. Despite the event having an open bar, he took it upon himself to verbally abuse the guests. He accused us of having too many drinks in a quick succession. This would have been frustrating on its own, but his rudeness and aggression toward the guests were inexcusable.
I understand the need to manage alcohol consumption responsibly, but this was on an entirely different level. He treated us as if we were beneath him, screaming at everyone, pointing his finger in our faces and even reducing one of the bridesmaids to tears with his aggressive behavior.
At one point, I tried to see his name tag because I couldn't believe how unprofessional he was being, and he responded by puffing out his chest and saying, 'Look at my name tag; I don't care. Nothing will happen to me’ This level of unprofessionalism is astounding. I can't fathom how someone with such a poor attitude and demeanor still has a job in customer service. I've been to many weddings, and I've never encountered such terrible service.
If you're considering hosting your wedding here, be warned – your guests will be subjected to verbal abuse by the bar manager. This venue was beautiful, and the other staff were friendly. It was the bar manager’s behaviour that was absolutely unacceptable.
The bar managers behaviour was beyond reprehensible. Despite the event having an open bar, he took it upon himself to verbally abuse the guests. He accused us of having too many drinks in a quick succession. This would have been frustrating on its own, but his rudeness and aggression toward the guests were inexcusable.
I understand the need to manage alcohol consumption responsibly, but this was on an entirely different level. He treated us as if we were beneath him, screaming at everyone, pointing his finger in our faces and even reducing one of the bridesmaids to tears with his aggressive behavior.
At one point, I tried to see his name tag because I couldn't believe how unprofessional he was being, and he responded by puffing out his chest and saying, 'Look at my name tag; I don't care. Nothing will happen to me’ This level of unprofessionalism is astounding. I can't fathom how someone with such a poor attitude and demeanor still has a job in customer service. I've been to many weddings, and I've never encountered such terrible service.
If you're considering hosting your wedding here, be warned – your guests will be subjected to verbal abuse by the bar manager. This venue was beautiful, and the other staff were friendly. It was the bar manager’s behaviour that was absolutely unacceptable.