Martin Shaw

We have been frequenting this restaurant for many years. I would have given it a strong 4* rating in years past, but when we went this year the service was awful. I don't remember it ever being so bad.The young ladies in particular were rude and lazy. One of them has worked there since we first started visiting. It didn't seem she remembered us. They didn't appear to care we were regular customers. We began our dining with clearing our own table of dirty leftovers, with no display of any appreciation from the staff. We proceeded to wait at least 10 minutes for a menu, the waitresses occasionally glancing at us, so they knew we were waiting.The restaurant wasn't even busy. When it didn't arrive, I walked up to the "service" desk to find a group of them standing there chatting, the waitress with her back to me. They looked annoyed to find a customer speaking to them, asking to see the menu. Imagine that - a customer expecting to see a menu! Silly customer. I've heard of energy saving policies, not realizing it applied to their level of enthusiasm. They looked utterly disinterested in their roles. Unfortunately, the concluding payment didn't lift the experience. It would have been the ideal opportunity to show their refinement and elegance, offering an apology and an explanation, maybe a few mints and free coffee. Sadly, their final remarks were disappointing. Grinning at being told of our displeasure; something disturbingly spiteful about that. Perhaps our nationality wasn't welcome? Not exactly the epitome of a genuinely concerned and honest character. The food here is nice, but it's not worth putting up with that kind of service. We won't return in a hurry.

The best children's play centre anywhere in the region, bar none. Only worry was that there was no security barrier stopping young children from wondering outside or leaving the premises, potentially vulnerable, while parents relaxed at the tables located out of sight of the exit. If you can trust your child not to leave, then it's great. The toilets were nice and clean too, but too big for children 0-4 to use on their own.

The fitness area is very nice and clean but used to include sauna. That stopped after the pandemic. Unfortunately, fitness without sauna to relax the muscles and destress after a workout doesn't work for me. The sauna area is very nice, including the pools and outside area. Still gets 5 stars for this alone, but a lot more expensive these days. It used to be much more affordable.