Pauline Williams

Registered at this surgery because it's 2 minutes walk away from home. Struggle to get appointments that are convenient for a working person (who pays for prescriptions!) Phone calls for appointments are a waste of time as queuing is ridiculous. By the time you get through there's no appointments left! Started to go & queue up at gates at 7.45am! Last week I queued up for 25 minutes, 8th person in the queue only to be told that there were no morning appointments left! I had work in the afternoon. Today I was 3rd in the queue. Got there, no morning appointments left. Asked for the latest appointment possible. She said 3pm because they were closing early today! I have things to do this afternoon! So yet again, no doctor available for me! There's always an appointment available at Albion House, but I registered here because it's close to home. I didn't register at Albion House!