Local Guides World
Rajive Jain
1 reviews on 1 places
If I could give 0, I would
Had ordered food today and the driver delivered to the wrong address at a neighbour behind our house. I walked over to collect the food. The home owner was very kind and said he informed driver it's the wrong address. Then he mentioned to me he's never used Skipthedishes or online delivery services... so how did they get his address, who knows!
So, we decided to chat to skipthedishes about the food we paid for. Their agent told us we entered wrong address. But we have an account and the address is picked up form the profile we create which in past has been working.
We also noticed our address was given as a separate line under the wrong address line in their delivery order so something is wrong with their system on how they add address.
Yet, the agent was rude and abrupt enough to insist their system is ok - when we can clearly see our address line below the wrong one in delivery note. He (Jay K) could not bother to confirm the right address and inform the driver to deliver and rectify the whole situation. Instead, he just decides to give a 50% refund and exit the chat!
So, we lose 50% of our money, we don't get the food, while facing an arrogant agent who refuses to listen or use his intelligence to understand that an already existing profile/account automatically picks up the address.
This company should be sued to oblivion! They are an absolute sham and should not be allowed to continue - disgraceful!
Tip for consumers:
Avoid this company at all costs !! Disgraceful and unhelpful staff and bad systems and no ability or care to help resolve problems for customers.
Had ordered food today and the driver delivered to the wrong address at a neighbour behind our house. I walked over to collect the food. The home owner was very kind and said he informed driver it's the wrong address. Then he mentioned to me he's never used Skipthedishes or online delivery services... so how did they get his address, who knows!
So, we decided to chat to skipthedishes about the food we paid for. Their agent told us we entered wrong address. But we have an account and the address is picked up form the profile we create which in past has been working.
We also noticed our address was given as a separate line under the wrong address line in their delivery order so something is wrong with their system on how they add address.
Yet, the agent was rude and abrupt enough to insist their system is ok - when we can clearly see our address line below the wrong one in delivery note. He (Jay K) could not bother to confirm the right address and inform the driver to deliver and rectify the whole situation. Instead, he just decides to give a 50% refund and exit the chat!
So, we lose 50% of our money, we don't get the food, while facing an arrogant agent who refuses to listen or use his intelligence to understand that an already existing profile/account automatically picks up the address.
This company should be sued to oblivion! They are an absolute sham and should not be allowed to continue - disgraceful!
Tip for consumers:
Avoid this company at all costs !! Disgraceful and unhelpful staff and bad systems and no ability or care to help resolve problems for customers.