Alice B

Scheduling with Solv/Prognify is always easy especially once you’ve done it once. I had no co pay with BCBS complete. The front receptionist was friendly and quick to address me when I was at the counter! The medical assistant with red and black knotless braids was kind, gentle and did fantastic asking questions and answering any I had. The NP with brown hair and freckles was equally as kind and gentle. I felt like all my concerns were addressed and they really did stay with me until I was fully satisfied. They also cleaned my ear which I know wasn’t pleasant so I’m very grateful. I’d recommend this location a million times but I’d hate to see it busy🤪 I’d like to keep it as my special urgent care gem that actually has quality staff and care. However, I’m hoping any extra business provided will go into the staff pockets more importantly. Thank you Prognify staff on Washtenaw!