Local Guides World
Rosie Nomdeplume
1 reviews on 1 places
Any time I have to call this location there is an issue. I'm told to call this location because I set up my account through ME at this location. I no longer live here, and go to a closer location to my home.
The last time I had transferred a session to my fiance, I was not told I could do this once every 6 months for the same individual.
I called to transfer a massage to my fiance for a $10 transfer fee, to which I would agree to, as I did last time--and I was told I couldn't "because that individual received services within the past 6 months." I had not been told about this policy before, and when I inquired further I was told by Paul "its just how our system works." Paul would not give me his name over the phone and joked and laughed when I had mentioned we would be reaching out to corporate for his lack of service skills.
When I had asked about a possible cancellation fee, as I set this appointment up for my fiance, I was told Paul didn't have an answer for me. I wasn't told it was a standalone and separately operated franchise location, I was told "I don't know, I down work at that clinic." He probably meant location of the franchise from the context of conversation.
Subpar customer service from a manager, with over 10 years of experience... just because you have longstanding record of servicing roles, doesn't mean you did a good job at it. Mr. Paul Logan, you are a greedy and rude person. I hope your workers see you for who you are and quit before it's too late. You guys should apply to a different location if you enjoy your work at ME. I suggest North Attleboro. Dennis is a great masseuse, and forgive me I don't recall the names of the girls at the desk, but they know how to service clients at the reception desk, as well as on the phone.
Best of luck to those who choose to get services at this location, I am surprised you haven't shut down yet.
The last time I had transferred a session to my fiance, I was not told I could do this once every 6 months for the same individual.
I called to transfer a massage to my fiance for a $10 transfer fee, to which I would agree to, as I did last time--and I was told I couldn't "because that individual received services within the past 6 months." I had not been told about this policy before, and when I inquired further I was told by Paul "its just how our system works." Paul would not give me his name over the phone and joked and laughed when I had mentioned we would be reaching out to corporate for his lack of service skills.
When I had asked about a possible cancellation fee, as I set this appointment up for my fiance, I was told Paul didn't have an answer for me. I wasn't told it was a standalone and separately operated franchise location, I was told "I don't know, I down work at that clinic." He probably meant location of the franchise from the context of conversation.
Subpar customer service from a manager, with over 10 years of experience... just because you have longstanding record of servicing roles, doesn't mean you did a good job at it. Mr. Paul Logan, you are a greedy and rude person. I hope your workers see you for who you are and quit before it's too late. You guys should apply to a different location if you enjoy your work at ME. I suggest North Attleboro. Dennis is a great masseuse, and forgive me I don't recall the names of the girls at the desk, but they know how to service clients at the reception desk, as well as on the phone.
Best of luck to those who choose to get services at this location, I am surprised you haven't shut down yet.