Local Guides World
Billy Power
1 reviews on 1 places
ARROGANT PHARMACIST - INCOMPETENT RUDE DISPENSING ASSISTANT
(Why do the owners not see that they have a problem with their staff - these reviews are shocking for a healthcare service and we cant all be wrong)
My mental health was made worse by the argumentative attitude of 'dispensing staff' and then quite unbelievably the 'locum pharmacist' and suggestions that staff had spoken about me to make me paranoid and flare up my anxiety levels.
This place has extremely rude staff with no respect for patient confidentiality - If you want your name and prescription details shouting out aloud in public and then be spoken to in a very rude manner for politely explaining that this makes you uncomfortable, then this is the place for you.
I rang today as I have done for the last 1-2 years to order my repeat prescription. The 'dispensing assistant' who answered was very loud and read my name and prescription items out loud. Upon politely explaining that this makes me uncomfortable, she first told me that no one could hear her, which is nonsense the dispensing area/office is all open plan at the counter. Then when I said that I have been in and heard other peoples business being discussed, she said if you don't like it go to your GP and collect your prescription - I told her that there was no need for that and that her attitude was not appreciated. Then she told me that "oh well, you have said that to all of us at some stage" Which is not true at all, I have asked for my name and prescription items to not be read out aloud in a public area and had words once which was clearly with this woman who is very rude and clearly lacking in the skill set, manners and professionalism to work in such an environment.
What was most concerning was the locum pharmacist getting on the phone and instead of trying to appease and smooth things over, she was really quite bombastic and argumentative wanting to tell me where I was wrong on technicalities etc, an absolute disgrace to her profession.
I'm totally gobsmacked that people who work in such roles in such delicate environments, whilst knowing peoples health conditions could be so rude and lack such tact and patient confidentiality.
(Why do the owners not see that they have a problem with their staff - these reviews are shocking for a healthcare service and we cant all be wrong)
My mental health was made worse by the argumentative attitude of 'dispensing staff' and then quite unbelievably the 'locum pharmacist' and suggestions that staff had spoken about me to make me paranoid and flare up my anxiety levels.
This place has extremely rude staff with no respect for patient confidentiality - If you want your name and prescription details shouting out aloud in public and then be spoken to in a very rude manner for politely explaining that this makes you uncomfortable, then this is the place for you.
I rang today as I have done for the last 1-2 years to order my repeat prescription. The 'dispensing assistant' who answered was very loud and read my name and prescription items out loud. Upon politely explaining that this makes me uncomfortable, she first told me that no one could hear her, which is nonsense the dispensing area/office is all open plan at the counter. Then when I said that I have been in and heard other peoples business being discussed, she said if you don't like it go to your GP and collect your prescription - I told her that there was no need for that and that her attitude was not appreciated. Then she told me that "oh well, you have said that to all of us at some stage" Which is not true at all, I have asked for my name and prescription items to not be read out aloud in a public area and had words once which was clearly with this woman who is very rude and clearly lacking in the skill set, manners and professionalism to work in such an environment.
What was most concerning was the locum pharmacist getting on the phone and instead of trying to appease and smooth things over, she was really quite bombastic and argumentative wanting to tell me where I was wrong on technicalities etc, an absolute disgrace to her profession.
I'm totally gobsmacked that people who work in such roles in such delicate environments, whilst knowing peoples health conditions could be so rude and lack such tact and patient confidentiality.