Local Guides World
Ashton Mathias
2 reviews on 1 places
Cocktails: I appreciate their creative menu - I enjoyed the Night Shade, the Midnight Delight, and the Stage Name.
Service: Took a very long time to receive cocktails after ordering. Bit surprised that a cocktail bar ran out of the appropriate glasses - my friend’s espresso martini was served in an old-fashioned glass and with lots of ice. Disappointed that they forgot to include the egg whites in my Midnight Delight.
Ambience: Music choice and DJ were excellent. One major issue with Charlotte is that they try to force a vibe - they blast loud music on the weekend evenings to the point where you cant hear the person across from you. The couches are spread far apart from each other, so you then have to lean forward and hurt your back just to hear the people across from you. I get that Charlotte *can* turn into a more clubby atmosphere some nights, but it feels forced at times, to the detriment of the experience.
I’ve been to Charlotte twice before
Response to Owner: Thank you for taking my feedback (both positive and negative) in stride - I appreciate it. Re: the egg whites - I did not raise the issue with my server (I probably should have), but I think the broader point I was trying to raise is that it shouldn’t have happened in the first place. I look forward to visiting Charlotte another time.
Service: Took a very long time to receive cocktails after ordering. Bit surprised that a cocktail bar ran out of the appropriate glasses - my friend’s espresso martini was served in an old-fashioned glass and with lots of ice. Disappointed that they forgot to include the egg whites in my Midnight Delight.
Ambience: Music choice and DJ were excellent. One major issue with Charlotte is that they try to force a vibe - they blast loud music on the weekend evenings to the point where you cant hear the person across from you. The couches are spread far apart from each other, so you then have to lean forward and hurt your back just to hear the people across from you. I get that Charlotte *can* turn into a more clubby atmosphere some nights, but it feels forced at times, to the detriment of the experience.
I’ve been to Charlotte twice before
Response to Owner: Thank you for taking my feedback (both positive and negative) in stride - I appreciate it. Re: the egg whites - I did not raise the issue with my server (I probably should have), but I think the broader point I was trying to raise is that it shouldn’t have happened in the first place. I look forward to visiting Charlotte another time.
I never leave negative reviews but this is an exception - this was perhaps the worst customer service experience I’ve had in my life.
The individual selling our tickets:
- Repeatedly tried to pressure my colleague into buying an audio guide when he had repeatedly said no
- Advised my friend that he does not appear to be someone who reads or likes to read
- Suggested that “the Google Generation” is likely to lead to demise of the world and that an internet audio tour will not be a panacea
- Called me a “black sheep” that merely follows the wishes of my colleagues after I similarly did not purchase an audio tour
Extremely unprofessional and unbecoming conduct by an employee who is serving such beautiful historic monuments.
The individual selling our tickets:
- Repeatedly tried to pressure my colleague into buying an audio guide when he had repeatedly said no
- Advised my friend that he does not appear to be someone who reads or likes to read
- Suggested that “the Google Generation” is likely to lead to demise of the world and that an internet audio tour will not be a panacea
- Called me a “black sheep” that merely follows the wishes of my colleagues after I similarly did not purchase an audio tour
Extremely unprofessional and unbecoming conduct by an employee who is serving such beautiful historic monuments.