Local Guides World
Ben M
1 reviews on 1 places
Been with this Dr's for over 20 years and seen the Decline in service Spiral down in the past few years.
A simple task such as getting blood results has resulted in a month of calling an waiting 20 minutes on the phone to get through only to be told different stories everytime I call up.
First they don't have them, then the Dr needs to read them then a week later told the same thing even Though I was told it would be done that week. Same story next week, I call back again and was told the Dr will call me in 30 minutes, this of course never happened and here we are another week later and now I'm told they don't have results only a discharge letter receieved 2 days ago and I need to book an appointment for that. This was told by the rude impatient receptionist who had no sympathy for the situation and didn't believe what I was saying.
Very disappointed by the service, the lies and disjointed communication with the team and complete lack of care. Awful awful Dr's will be moving on to another.
A simple task such as getting blood results has resulted in a month of calling an waiting 20 minutes on the phone to get through only to be told different stories everytime I call up.
First they don't have them, then the Dr needs to read them then a week later told the same thing even Though I was told it would be done that week. Same story next week, I call back again and was told the Dr will call me in 30 minutes, this of course never happened and here we are another week later and now I'm told they don't have results only a discharge letter receieved 2 days ago and I need to book an appointment for that. This was told by the rude impatient receptionist who had no sympathy for the situation and didn't believe what I was saying.
Very disappointed by the service, the lies and disjointed communication with the team and complete lack of care. Awful awful Dr's will be moving on to another.