Local Guides World
Amarjit Singh
1 reviews on 1 places
Fraud company !! Stay away!
11/27/2021
I booked a flight on 11/22/2021 from Rio De Janeiro to San Francisco for Jan 5th. The flight is with Copa Airlines. I paid $943.71 in total. The breakdown is as follows:-
884.72 for the ticket
$19.00 Eros Tours and Travel Inc (Agency Booking Fee)
$39.99 for Platinum Travel Assist
My fare type is economy full which allows unlimited changes at no cost. However, when I called the agency to change the flight, they told me that there was a $200 fee to change the flight. I asked them why there were fees. They said that it was the airline that had the change fees. I called the airline to verify. The airline told me that there were no such fees. I called back the agency and told them that they were providing me with misinformation. Then they said that it was a fair difference. I checked with the airline, there was no fare difference. The customer care representative at the Latinofare/AirTkt kept saying different things. When I told him that I would report to BBB, he said he would only charge $75(hidden fees) to make the flight change. He said that it was the agency fees. I also paid 39.99 for Platinum Travel Assist. On their website, it's mentioned that I could make changes to the flight free of charge (without any agency fees) if I pay for Platinum Travel Assist.
Update 12/10/2021
I called Latinofare to request to cancel my Refundable flight.
During the first attempt, after a 30 min hold time, I was able to talk to someone, but they could not provide the required information and they hung up the call.
During the second attempt, after a 20 min hold time, I talked with another person who said he needs to talk to the airline to find out about the cancellation details and he would call me back. I never received a callback.
After 4 hours, I called them again. And after a 20 min hold time, I talked with another person who said I will have to pay $300 to cancel the flight. I asked him to send me details about the cancellation fees. He hung up on me.
I called them again the next day. I received the same response that someone would call me back. And they never did.
Update 12/15/2021
It's been several days now. I haven't been able to cancel my flight. I called Latinofare again today. After being put on hold for an hour and talking to multiple agents, they told me that it was going to cost me $200 to cancel the flight as they said it was a processing fees being charged by the airline. I called the airline; they told me that the flight is fully refundable and there is no fees. The agent from Latinofare called me and asked me to pay $200 to cancel the flight. He kept saying that this was a processing fees without providing any other details.
Latinofare not only failed to provide a "Platinum Assistance" they promised to provide as mentioned in their Platinum Travel Assist terms(for which I paid $39.99), they also have been providing wrong information to me and wasting my time. I would like a refund for everything!
11/27/2021
I booked a flight on 11/22/2021 from Rio De Janeiro to San Francisco for Jan 5th. The flight is with Copa Airlines. I paid $943.71 in total. The breakdown is as follows:-
884.72 for the ticket
$19.00 Eros Tours and Travel Inc (Agency Booking Fee)
$39.99 for Platinum Travel Assist
My fare type is economy full which allows unlimited changes at no cost. However, when I called the agency to change the flight, they told me that there was a $200 fee to change the flight. I asked them why there were fees. They said that it was the airline that had the change fees. I called the airline to verify. The airline told me that there were no such fees. I called back the agency and told them that they were providing me with misinformation. Then they said that it was a fair difference. I checked with the airline, there was no fare difference. The customer care representative at the Latinofare/AirTkt kept saying different things. When I told him that I would report to BBB, he said he would only charge $75(hidden fees) to make the flight change. He said that it was the agency fees. I also paid 39.99 for Platinum Travel Assist. On their website, it's mentioned that I could make changes to the flight free of charge (without any agency fees) if I pay for Platinum Travel Assist.
Update 12/10/2021
I called Latinofare to request to cancel my Refundable flight.
During the first attempt, after a 30 min hold time, I was able to talk to someone, but they could not provide the required information and they hung up the call.
During the second attempt, after a 20 min hold time, I talked with another person who said he needs to talk to the airline to find out about the cancellation details and he would call me back. I never received a callback.
After 4 hours, I called them again. And after a 20 min hold time, I talked with another person who said I will have to pay $300 to cancel the flight. I asked him to send me details about the cancellation fees. He hung up on me.
I called them again the next day. I received the same response that someone would call me back. And they never did.
Update 12/15/2021
It's been several days now. I haven't been able to cancel my flight. I called Latinofare again today. After being put on hold for an hour and talking to multiple agents, they told me that it was going to cost me $200 to cancel the flight as they said it was a processing fees being charged by the airline. I called the airline; they told me that the flight is fully refundable and there is no fees. The agent from Latinofare called me and asked me to pay $200 to cancel the flight. He kept saying that this was a processing fees without providing any other details.
Latinofare not only failed to provide a "Platinum Assistance" they promised to provide as mentioned in their Platinum Travel Assist terms(for which I paid $39.99), they also have been providing wrong information to me and wasting my time. I would like a refund for everything!