K. R

They have no idea what they're doing. They call numerous times to talk to our disabled son who is nonverbal. We of course call back (we are his legal guardians) and discuss his care and management. We do this yearly and we have to go though his whole diagnosis and disability like they keep nothing on record for him. A little over a month later we get a letter saying they've been trying to reach us. This level of incompetence is ridiculous.