Charve Ivery

Food is usually decent , but today , my 1yo wouldn’t touch the Mac & cheese. It was super dry. & they charged me $18 for a salad that they packaged to go & gave me half the portion that is usually provided in house. & our steak came out Medium Rare ! however the host (unprofessional) doesn’t belong at a restaurant like this, maybe TGI Fridays is more her speed. & the manager takes no accountability , only makes excuses and talked down to me , like I didn’t know what I was talking about , even worse ! I was a manager at Carrabbas , so I know what is supposed to be expected on a customer service level. Was initially told that wait was 35-40 min, at the 30 min mark , they assured me I would be sat soon. Then 30 more minutes later , we were being sat at a table that “according to the manager” (isn’t used for that amount of people) as if they were doing us a favor. I had a party of 3 kids and 2 adults. If they would have communicated that the wait was going to be much longer, my kids wouldn’t have been fussy and starving, all for them to not even like the food. I ended up still spending full price for every meal. If you want a whole dining experience that’s worth your money , Don’t eat at this location.! (The server was nice) - we ended up ordering our food to go. Will be sending this to corporate as well !