Toya Sutton

So I’m only giving it 2 stars because the staff on the boat, and the customer service via email was polite and professional. The only thing they provided as advertised was the snacks, unlimited drinks, and a DJ that played the same songs multiple times. The meeting location was not in the location that they sent via text, which is how they communicate after the reservation is made. It was literally in the corner of Conga bar, directly in front of the stairs of the Hard Rock Cafe and the entry of the Ferris Wheel. Which would’ve been a better way to explain where to check in. They don’t answer the phone because when I tried to get clarity of where they were located (there’s multiple boat rides in the area and they don’t have any sign indicator) they only replied via text with no new info and it was frustrating. They also stated check in would be between 630-730 and we didn’t leave until an hour after that. So, I felt cheated in the time on the boat because we were expecting most of the things we did not get. There was no celebrity house viewing, no champagne showers, no contest or games or any of that. The host only gave us the rules in the beginning and told us we were on the way back when the ride was over. The bartender was great and tried to lift the crowd by spraying liquor into the mouths of those that dared. It should be advertise as literally a club on a boat, which is fine but they should advertise as such. I feel as if I just paid for the alcohol and nothing else. It was overcrowded because when people are getting drinks on the first level there’s no space. If it had of went remotely close to what was advertised I could’ve brought a different mindset. Nevertheless, it’s definitely what you make it but lessen your expectations so that you’re not disappointed.