Jess S

This clinic is very poorly managed. I took my daughter to be tested for Strep, as I suspected that's what it was, and they had no rapid strep test, so sent us away after taking a lab culture that takes days for results. Two days later I took her to her own physician's office and they did a rapid strep test - she was positive and began antibiotics. We waited for FOUR DAYS before this clinic bothered to call and tell us we had a positive result. At this point my daughter would be waiting 5 days for antibiotics. Strep can become quite serious and she could have infected a lot more people had I waited around for this clinic to provide results. While speaking to them over the phone about why they didn't call sooner or leave me a message when they called earlier in the day, or have rapid strep tests available, I was hung up on by the receptionist, just for making suggestions of how they can improve. VERY POORLY MANAGED CLINIC. MANAGEMENT - STOCK UP ON RAPID TESTS, THEY COME IN HANDY, AND LEAVING VOICEMAILS COULD SAVE PATIENTS A LOT OF PAIN AND SUFFERING. Teach your admin staff some manners. I'm sure if this was their own child or family member, they would want all of the things I have outlined above. Thanks.