Gulshan Nisa

I am with Oakwood surgery for 23 years but it’s reception service went down day by day. Whenever I try to make an appointment, the number would come off, leading to the phone turning off and I had to wait for 2 hours at the end and they said all appointments were gone. Last week I ordered for my repeat prescription of levothyroxine and perpanalol but today I went to my pharmacy they said nothing has come up on their system. I have total thyriodtomy I take levothyroxine every day for life but the receptionist still insisted that you can get after two days. Receptionists’ behaviour was so rude I insisted that my medications had finished but she refused and argued with me and rudely told me you can get after surgery closed.
Is it my fault? Honestly not but still your receptionist argued and do not understand my worries. I am so upset about it . It is about my everyday medication and it is not a joke. I honestly said that the service of oak wood surgery is so low now. The reception people did not behave properly with me. No matter if it is with ordering the repeat Perscription, they are all the same for being ridiculous.