Local Guides World
Mutt And Misfit
1 reviews on 1 places
Ordered a Sandwhich for 220pm for my lunch break. App said it went through and was ready, took my money. Got there at 3 and the whole building was closed up. I peered in, no one. Looked for a sign on the door - only one there said closed Sundays (this is Monday). I checked the website. Nothing. I checked Google. Nothing. I called the store 3 times. 4th time an employee picks up and tells me they’re closed midday because produce went bad, bread is out of stock, and they couldn’t finish my order.
Instead of calling me to refund or notify me, or leaving a sign on the door, or leaving the store open and verbally telling me when I came to check, they just silently closed up with no explanation. Told them they really need to communicate with customers who have paid. I guess only the owner has access to the app? Totally unprofessional and stressful and wasted my lunch break. If you close because you’re out of stock or short staffed it’s common sense to leave a note to that effect on the door, and call to refund active orders you are unable to fulfill. Won’t be risking this again.
Instead of calling me to refund or notify me, or leaving a sign on the door, or leaving the store open and verbally telling me when I came to check, they just silently closed up with no explanation. Told them they really need to communicate with customers who have paid. I guess only the owner has access to the app? Totally unprofessional and stressful and wasted my lunch break. If you close because you’re out of stock or short staffed it’s common sense to leave a note to that effect on the door, and call to refund active orders you are unable to fulfill. Won’t be risking this again.