Kea Michelle

I was very stressed today because I haven't slept for three nights due to this heat wave that we are currently experiencing. I was due to have a physiotherapy appointment at 1:30 this afternoon and I just knew when I got up this morning that I felt too sick and weak and tired to attend. I sincerely appreciate how very important and valuable NHS appointments are and so I was very nervous when I phoned to cancel last minute. But the lady could hear that I was genuinely suffering and her name was Sarah. Sarah went above and beyond anything I have experienced in any kind of Customer Services situation in a very long while. She was kind and compassionate, friendly sincere and Incredibly patient and helpful. She kindly rearrange the appointment for me but it wasn't just that she did that it was her entire attitude towards me and I can honestly say that it has really made me feel very important to this practice and I really felt heard and I really felt respected. As far as I'm concerned this lady has had gold star customer service training and I wish other companies and businesses could operate in this way. I look forward to having my first physiotherapy session with Milson Road Health Centre, especially if they are all as warm and friendly and reassuring as this wonderful lady. Actually I did in fact have my first telephone consultation about a month ago with one of the physiotherapists and it is worth mentioning that she was extremely professional and very well informed and I I'm extremely confident that I will receive five star therapy from this organization. Thank you for bringing a smile to my face today.