Lei

I have always loved Jollibee from their food to their customer service. However, recently (July26) I went to Cardiz’ drive through to order 1 bucket of chicken joy & 1 party tub of spaghetti. The cashier suggested their Family meal which is a plus factor since it saved me some money (Hence the 1 star). The cashier told me the waiting time would be 18 minutes and they asked me to wait at the waiting area for drive through customer. My order was taken at 5:58pm. When the 18 minutes was over, I went to their window to follow up (6:25pm) and asked them to add spaghetti sauce since I noticed during my recent purchases that the sauce doesn’t nearly cover the pasta. They told me, to wait for 2 more minutes. At 6:48pm, I was already hungry and thirsty, I went back to the window to again do a follow up. I noticed that it was only then that they were putting the chicken joy in the bucket. I was once a Jollibee crew. I know about the waiting time and all. No one even bothered to go to my car to update me. I noticed there were not so many people that time dining in. I talked to the manager and she asked for my receipt. When I went back to the window carrying my receipt, the manager was nowhere to be found. I don’t want to wait anymore as I have already spent 1 hour for a bucket of Chickenjoy and a tub of spaghetti.